Working From Home: Internet Reliability Survey 2022 May 10 2022 Information 0 comments WFH: Tessares Internet Reliability Survey 2022 Our latest consumer research in France and The UK shows that most people working from home expect to be continuing to work from home, at least some of the time. BUT, three-quarters report connectivity problems with 1 out of 6 respondents claiming connectivity issues several times per month. In March 2022, Tessares conducted market research in France, the UK and Belgium. Over 1,000 consumers responded in each of France and the UK. All participants were responsible for home telecoms purchases. We also surveyed 250 employees of Belgian companies. How often have you been working from home during the last 12 months? In both the UK and France, about half of our survey panel work from home at least one day per week so any loss of connection is a loss of productivity. How often do you expect to work from home in the next 12 months? Interestingly, almost as many respondents expect to continue to work from home. This is true in both the UK and France. How often have you lost / experienced outages with your home connection in the last 12 months? Three quarters of UK respondents reported problems with their Internet connection at least occasionally, with 13% experiencing problems several times per month and 5% experiencing problems several times per week. More than three quarters of French respondents reported problems with their Internet connection at least occasionally, with 14% experiencing problems several times per month and 4% experiencing problems several times per week. On average, what is the duration of your Internet outage? 4% of UK respondents who had experienced outages have been without Internet connectivity for more than a day. Over 50% of respondents said they had lost their connection for more than 15 minutes. In France, 8% of respondents reporting outages had experienced an outage of more than a day with almost 50% saying the interruption had lasted over 15 minutes, long enough to have to reschedule a meeting. “Even a short outage for one employee can result in a productivity impact on a whole team.” Working from home is far from over and will continue to be a productivity factor for the foreseeable future. Ensuring employees have a reliable Internet connection is just as important now as it was during the pandemic lock downs. For more information on business solutions for WFH employee connectivity, contact us. Share Related content Cellular Wi-Fi Convergence Feb 21 2023 MPTCP application 0 comments Wi-Fi Cellular Convergence Field Trials Photo credit: https://unsplash.com/@frostroomhead Mobile operators (MNOs and MVNOs) want their customers to be automatically always […] + Read more Cellular Wi-Fi Convergence Feb 20 2023 MPTCP application 0 comments Demonstrating Wi-Fi Cellular Convergence at MWC 2023 From February 27th to March 1st, Tessares is exhibiting at MWC’23 in Barcelona. We […] + Read more
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